Terms & Conditions

All orders through Jacqueline Hall are subject to the following terms and conditions and they do not affect the statutory rights of any customer.


All products purchased online are subject to availability. We will endeavour to ensure stock availability is updated at all times. However in the case of an error we are not liable and you will be informed as soon as possible and offered a refund or an alternative option. If you have ordered your artwork framed it will be as seen on the website. Some artwork may show alternative frames and you can specify which option you prefer in the notes on checkout. 

Once an order has been placed it is deemed as binding subject to your rights of cancellation.

All products offered for sale through our website are priced in pound sterling (GBP/£). 

Upon placing an order you will be sent an acknowledgement email, shortly followed by your receipt and information about your estimated delivery.

It is your responsibility to check all details of the product are suitable for you. You are also responsible for ensuring the accuracy of the details you provide.


When you place an order you consent to payment being charged to your debit or credit card and payment is taken in full.

Overseas customers are responsible for making contact to confirm a payable courier cost and for the payment of any applicable import duties and taxes.

We reserve the right to change prices up until the time an order has been processed and every effort is made to ensure our prices are correct. However if we do discover an error and you have ordered we will inform you as soon as possible and give you the option to pay the correct price or cancel the order and receive a refund.


Upon delivery please check your order very carefully and report any problems immediately. All claims for damages need to be reported within 48 hours of the delivery date. If the product you have received is damaged or we have made a mistake with your order we will of course replace it as soon as possible or we will arrange for a courier to pick up the product.

Products are not available to return if they are unsuitable due to the bespoke nature of the product.

If your order is going into storage after delivery which may affect the product we will not be held liable for any defects.


Your order will be shipped directly to you from our printing company via standard courier.

Mounted products will be wrapped in bubble wrap and shipped in reinforced cardboard packaging to ensure their safe delivery

Framed products are packaged in bubble wrap and have corner protectors before being shipped in reinforced cardboard. Framed products are not shipped with standard glass; they are sent with acrylic perspex to ensure that your order arrives safely. 

For mounted prints please allow up to 10 days for mainland UK.

For framed prints please allow up to 14 days for delivery in mainland UK. During peak times this may increase to 3 - 4 weeks. 

For canvases, please allow 5-7 weeks for delivery in mainland UK.

Please be aware due to the Covid-19 lockdown orders may take longer to fulfil. Please contact us if you need your order delivered by a specific date. There is a charge for a UK Saturday delivery. We will endeavour to try and deliver sooner where possible and for local deliveries we may be able to offer a personal delivery.

If you require the item to be sent outside the UK please email or phone us and we can provide a quote for the courier cost. Overseas delivery charges are in accordance with our courier provider. For deliveries overseas, customs and import duties are not included, you are responsible for payment of any surcharges.

For overseas orders we will provide an approximate delivery date with a tracking number and we shall not be held responsible for any delays during the courier service.

For all orders using a courier service across the UK or overseas we will use perspex rather than glass to avoid any damage to the artwork that could occur during transit. We recommend that the perspex is only lightly cleaned using a feather duster as it can easily be scratched or left with marks if cleaned like normal glass.

Cancellation & Returns

If you wish to cancel your order please notify us within 24 hours of processing the order online and we will do our best to amend your order. This is not guaranteed and we reserve the right to charge you any costs we have incurred in relation to your order.

We quality check every product before being packed and couriered, however there are rare circumstances when a product has a unnoticed defect or has been damaged whilst being couriered and we will make every effort to rectify the situation. The product will need to be wrapped suitably in as much packing as it was delivered in and sealed so it can be collected. We will arrange collection and pay the cost, then replace at our discretion or if unavailable a full refund will be issued.

Products on this website are all made to order such as work specifically framed for you or commissioned work therefore they are personalised under the Distance Selling Regulations and cannot be returned after you have received them unless they are confirmed as defective or damaged. At our discretion we may allow for a product to be returned if unsuitable but please contact us first to check. If we are able to have the the product returned, it will need to be returned in perfect condition, using suitable packaging and at your cost, within 7 days and we reserve the right to issue a part refund or no refund if the product is not returned in perfect condition.


Information and products on the website are subject to change without notice. We are confident in accurately creating the best representation of any products available however they may vary slightly in colour from the images on the website.



When you order with us you will be asked for certain information about yourself such as name, contact details and debit or credit card details.
Your information will be used to contact you for our own purposes. Your payment details are captured by a secure server. All information is collected lawfully and in accordance with the EU General Data Protection Regulation (GDPR).
The information you provide, not including debit or credit card details, will be stored on computer and used by us to fulfil your order and provide the best customer service. You are entitled to see and change the information held about you to ensure they are accurate. If you choose to accept notification of promotions or new products you will need to subscribe to our newsletter. 
Your security and privacy is paramount, we will not disclose any of your details to third parties. We have security measures to protect your information from unauthorised persons.

Intellectual Property & Licensing

No material on this website can be copied or stored for anything other than personal use and cannot be modified in any way.

All of the images and art work on this website are copyright of Jacqueline Hall. We will consider granting individuals or businesses an image for commercial use but please contact us first.

Contact Address & Company Details

Jacqueline Hall

10 Sycamore Close




Tel: 07810 278037

Email: jhall1809@btinternet.com